FAQ's

  1. What payment options do I have?

. Cash on Delivery (available nationwide).

. Online payment (Visa Debit/Credit, Master Debit/Credit).

  1. Is it safe to use my credit/debit card to make payments?

All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.

  1. What should I do if my payment fails?

In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can email us on customercare@hushpuppies.cpm.pk or give us a call on +92 (0)348 11 14 747 with your order number for any clarification.

  1. What are the conditions for Cash on Delivery (COD)?

To avail COD, please follow these instruction.

. At checkout, select ‘Cash on Delivery'.

. Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash.

  1. Can the billing address differ from the shipping address?

For Cash on Delivery orders, billing address is not required. We only require your shipping address which will be the address you want your order delivered to. For Credit Card orders, we require both billing and shipping address, which can be the same or different addresses. To use a different billing address, simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.

  1. If an article is out of stock, how can I be informed about its re-arrival?

For out of stock items, please enter your email address in the given text box to get an email about article availability. Alternatively, please call our Customer Support helpline, and we will be more than happy to try and arrange the article you require.

  1. Can I get an article reserved for me in stores before formal checkout?

Regretfully this service is currently not available +92 (0)348 11 14 747 and they will facilitate you with your reservation.

  1. Can I pay COD with a cheque?

Unfortunately, for logistical reasons, we only accept cash for COD orders.

  1. Is there any form of advance payment required for COD?

No, you only need to pay the full amount in cash once your parcel is delivered to you.

  1. Will the amount be refunded if I cancel or return the order?

In such a scenario, please call Customer Care at +92 (0)348 11 14 747 for further details. As per policy we do not refund any amount

 

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