1. Is it necessary to have an Account to place an Order?

No, you can Order as a Guest without creating an Account.

2. What are the benefits of creating an Account?

There are several benefits of creating an Account, including:

  1. Your billing / shipping information will be saved, and checkout will be faster.
  2. You will be able to view your previous Order history.
  3. Account holders will remain up to date with latest promotions & newsletters.

3. How do I make an Account?

Simply click on ‘Create an Account’, enter the required details & submit the form.

4. I have forgotten my password.

Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’

Click on the link you receive on your email address and enter your new password.

5. What products do you have?

We offer wide range of Products including:

Footwear: Men, Women & Kids
Apparel: Men & Women

6. Does Hush Puppies have an outlet?

Yes, we have multiple outlets. Click on “Store Locator”.

7. What is your standard delivery time?

Our standard delivery time is 5 to 7 business days.

8. What courier services do you use?

We use Call Courier to deliver parcels at your doorstep.

9. What are the delivery charges?

We offer free shipping nationwide.

10. How can I exchange my product?

You can exchange your product within 15 days of purchase with original invoice or transaction sms. Product must be unused and unaltered with original tags and packaging.

11. What should I do if I receive defective/wrong product?

If you notice any damage or if the seal is broken, please refrain from accepting the order. In case, you receive a product that is not in perfect condition, we are here to help you. Contact our customer care team within 24 hours at 042-111-347-425, available from 9:30 AM to 5:30 PM (Mon-Fri). Alternatively, you can reach out to us via email at customercare@hushpuppies.com.pk

12. What should I do If my order is incomplete?

If you notice an item missing from your order, please wait for 1-2 business days as we ship items in separate parcels. If you face delay more than 2 days, don't hesitate to get in touch with our Customer Care team for support via social media, email or call.

13. Can I cancel my order?

You can cancel your order before verification call. Once your order has been verified, it will be processed and dispatched soon.

14. Can Hush Puppies cancel my order?

Yes, we can cancel your order anytime in case of unavailable inventory. For paid orders, we will issue coupon to use the credit later on.

15. Can I make changes to my order?

Unfortunately, it is not possible to make changes to an order once the order has been placed. However, if your order has not been processed, you can call or message us on Facebook / Instagram so we can assist in this regard.

16. How will I know if Hush Puppies.com.pk has received my Order?

A confirmation email will be sent to you with your order summary.

17. How can I know my perfect fit?

You can refer to size chart available on each product page.

18. Does the color displayed on the website match the actual product?

We strive to ensure that the colors shown on our website accurately represent the products you'll receive. However, please keep in mind that variations in display settings and individual screen may slightly alter the appearance of colors.

19. What payment options does Hush Puppies accept?

We accept cash on delivery, credit card and debit card.

20. Does Hush Puppies deliver outside Pakistan?

We offer delivery in Pakistan only.

21. Is Hush Puppies available on social media?

Yes, we are available on Facebook, Instagram, Youtube and Tiktok.

22. What happens if a paid order is canceled by company?

If the order is canceled due to any reason from the company’s end we can offer an e-store coupon or the amount can also be refunded into your bank account and may take up to 5-7 business days.

23. Can I cancel my paid order?

If a paid order is canceled prior to delivery for any reason on the customer’s request we offer the amount to be issued in the form of an e-store coupon which can be used online within 60 days.

24. What if I don’t receive confirmation email?

You’ve to wait for the confirmation call from a Hush Puppies customer care representative. In case there is no confirmation call either, reach out to us at 042-111-347-425 or email us at customercare@hushpuppies.com.pk

25. Is it safe to use my credit/debit card to make payments?

All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.

19. What should I do if my payment fails?

In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, contact to your bank. In case of further assistance in this regard, you can email us on customercare@hushpuppies.com.pk or give us a call at 042-111-347-425.

20. Can I open my parcel before payment (COD orders)?

At the time of delivery, we don’t allow to open the parcel. In case, you have any issue with size/color/quality of the product, it can be exchanged subject to the availability.
Sale items cannot be exchanged.

21. Do I need to send advance payment for my order other than debit/credit option?

You do not need to send advance payment for your order. If your order amount exceeds Rs. 100,000/- they our customer support team will contact you from official number 042-32500604 and will share company’s account details for online transfer. Further, we would advise you to not send amount to any other account to avoid fraudulent activity.

Terms & Conditions


Welcome to Hush Puppies By utilizing this website, you consent to adhere to our terms and conditions. Should you disagree with these terms, please refrain from using this site. These conditions apply universally across all categories and items available on the website.

References to this website or any linked websites fall under these terms and conditions.

Hush Puppies reserves the right to update, amend, or revise these terms and conditions at any moment. Changes become effective immediately upon publication on the site, with no need for prior notification. Your continued use of the site signifies your acceptance of these modifications.

Copyrights and Trademarks

All intellectual property on this website, whether registered or not—including web designs, sounds, banners, and code—are owned by Hush Puppies. Usage of these properties without explicit permission from authorized Hush Puppies personnel is strictly prohibited.

Pricing and Acceptance of Order

Hush Puppies reserves the right to refuse or cancel any order for any reason at any given time. You may be required to provide additional information, beyond a phone number and address, before we proceed with your order.

For payments made by credit or debit card, additional verification regarding your identity, personal information, address, and payment capability (including banking details) may be requested. Failure to provide this information may result in the immediate cancellation of your order. Suspected fraudulent activities or misuse of credit/debit cards will also result in immediate order cancellation.

We strive to ensure all information on our website is accurate. However, errors, such as incorrect pricing, may occur. We prioritize correcting errors promptly but reserve the right to refuse or cancel orders at any time, with or without notification. In instances where an order is canceled due to incorrect pricing or details, any charged amounts will be refunded. 

Privacy Policy

Hush Puppies, referred to collectively with its affiliated entities, as “Hush Puppies,” “we,” “us,” or “our”, collects information about you when you take advantage of our online services or visit or interact with any of our websites, including www.HushPuppies.com (the “Site”). This privacy policy (the “Policy”) describes: (1) the types of information we may collect about you, and your use of the Site; (2) how we may use and share that information; and (3) the choices you may make with respect to your personal information.


Personal Information We Collect

You provide us with your personal information when you communicate with us through the Site, including when you:

Purchase products on the Site;

Create or update an account on the Site;

Subscribe to e-mail newsletters or updates;

Submit product reviews;

Complete, submit, or otherwise participate in surveys or questionnaires; or

Participate in contests, sweepstakes, and other promotions.

We collect personal information you choose to provide, which may include your name, email address, gender, date of birth, billing and shipping addresses, telephone number, geolocation data, and/or credit card information. We may also collect non-personal information including IP addresses if you access any of our Sites using electronic devices and may retain your responses to surveys and questionnaires that you may complete from time to time. Please do not submit information that you do not want us to have.

How We May Use Your Personal Information

We generally use your personal information to serve you, to improve our products, services, and other offerings, and to improve your consumer experience.

For example, we use personal information to provide products and services to you, communicate with you about those products and services, and enhance your experience on the Site. Specifically, your personal information may be used to process transactions, respond to questions, maintain online accounts, send you information about products or services that may be of interest to you, analyze and monitor visitor activity on the Site, provide product recommendations and reviews, publish the results of contests, sweepstakes, or other promotions, comply with our legal obligations, and develop a knowledge base regarding users of the Site, including through data analytics.

In addition, we may combine your personal information with, or match your personal information to, information that we receive from other sources, including from third party business partners. For example, we may use third party information to confirm contact information or to better understand your interests by associating demographic information with the information you have provided.

We may use the personal information that you provide us to send you communications inviting you to participate in various programs, like surveys or focus groups. We may also send you promotional communications and other offerings to thank you for your feedback or participation in programs, or to share new product launches or sales events.

How We May Share Your Personal Information

Hush Puppies may share your personal information with others for a number of different reasons. We may share your personal information to fulfill your requests, to provide you with information regarding products and services of ours or those of others, to comply with law, and to enforce our rights. We also may share personal information among our affiliated companies, businesses, licensees, distributors, any of our brands, and with our successors and assigns.

Examples of how we may share your personal information include:

With Service Providers, Business Partners, and Vendors: If you purchase goods through our Site, we will have to provide credit card information to our credit card processor for payment purposes. We will also have to provide your name and address to the company that ships our merchandise. Similarly, we may share personal information with designers, manufacturers, distributors, licensees, marketing and advertising partners, and parties that provide services for the Site in accordance with this Policy. We also may retain other companies and individuals to perform services on our behalf, and we may collaborate with other companies and individuals with respect to particular products or services (collectively, “Providers”). Examples of Providers include data analysis firms, credit card processing companies, customer service and support providers, email and SMS vendors, web hosting and development companies, and fulfillment companies. Providers also include our co-promotion partners for products that we jointly develop and/or market with other companies. Some Providers also may collect information on our behalf from our Site. These third parties may be provided with access to personal information needed to perform their functions.

To Comply with Law or to Protect Our Rights: We may disclose your personal information as required by law, when we believe disclosure is necessary to comply with a regulatory requirement, judicial proceeding, court order, or legal process served on us, or to protect the safety, rights, or property of our customers, the public, or Hush Puppies.

To Members of the Corporate Family: Hush Puppies may disclose your personal information to our brands, subsidiaries and affiliates, and their agents and employees.

In Connection with Business Transfers: If we license, sell, or transfer a company business unit (such as a product line or one or more affiliated companies) to a third party, or enter into discussions regarding such a transaction, we may share your personal information with that party in accordance with this Policy.

Cookies and Other Tools That May Collect Information About You

In addition to personal information, you may provide directly to us, Hush Puppies and its business partners may collect and store information about you and your use of the Site through cookies, tracking pixels, and other technologies (collectively, the “Tools”). Cookies are small text files that are stored by your browser on your computer’s hard drive. We collect, use, and modify this information to better understand, customize, and improve your experience with the Site and other websites, services, and offerings, as well as to manage our advertising. For example, we use web analytics services that leverage these Tools to help us understand how visitors engage with and navigate our Site, e.g., how and when pages on the Site are visited and by how many visitors. We are also able to offer our visitors a more customized and relevant experience on the Site by delivering, through the use of these Tools, content and functionality based on your preferences and interests. If you have provided us with personal information, e.g., through a registration or a request for certain materials, we may associate that personal information with information gathered through the Tools. This allows us to offer increased personalization and functionality.

To learn more about the use of cookies generally or other technologies to deliver more relevant advertising, and to better understand how to manage your personal information, including access to and use by certain service providers, please visit http://www.aboutads.info/choices.

Google Services

We use Google Analytics to help us gather statistical information about the visitors to our Site and to market our products. Specifically, we use Google Adwords and Google Signals remarketing technology to market our products throughout the Internet (through Adwords) and across devices (through Signals), but only if you have turned on Ads Personalization through Google. Additionally, we use the Google Display Network and DoubleClick Bid Manager, which allow us to place ads on websites and conduct analyses and prepare reports concerning such ads. We will not associate any data we gather through Google Analytics with your personally identifiable data unless required to do so to cooperate with law enforcement or other governmental request or to comply with law. To understand how Google Analytics collects and processes data, please visit Google’s Privacy Policy.

Google Analytics relies on cookies. In addition to controlling cookies generally as described above, you may have the ability to specifically control the type of information that Google Analytics uses. You can opt-out of Google Analytics by visiting the Google Ads Preferences Manager. In addition, to provide website visitors more choice on how their data is collected by Google Analytics, Google has developed an Opt-out Browser add-on, which is available by visiting Google Analytics Opt-out Browser Add-on, to enable you to opt-out of Google’s programs.

Do Not Track Disclosures

Do Not Track (“DNT”) is a privacy preference that users can set in their web browsers. When a user turns on DNT, the browser sends a message to websites requesting that they do not track the user. At this time, we ignore these signals. We do not change our practices, described elsewhere in this Policy, in response to DNT browser settings or signals. In particular, even if you have turned on DNT, we and others will continue to collect information about you and your activity through the use of cookies, tracking pixels, and other Tools. For information about DNT, visit www.allaboutdnt.org.


No security program is impenetrable, and criminals have proven adept at circumventing widely adopted security safeguards, so we cannot always guarantee the security of personal information. There are inherent risks in shopping online.

Any user or third party accessing our Site or services is responsible for its own use of the Site and the services. We are not responsible for any third party’s actions or its security controls with respect to information that third parties may collect or process via the website, services, or otherwise.

Other Websites

The Site may contain links to websites of third parties that: (1) are not affiliated with us; (2) are outside our control; or (3) are not covered by this Policy, including without limitation sites operated by our distributors and/or licensees in foreign countries which may not guarantee the same level of protection of personal information (“Third-Party Websites”). Links provided to Third-Party Websites on the Site are provided to you only as a convenience, and the inclusion of any link does not imply reliability or endorsement by us of the content of any such Third-Party Websites. We are not responsible for the privacy practices of Third-Party Websites, which may collect and use information from you in a manner different than how we do so; accordingly, once you leave the Wolverine platform, the use of such Third-Party Websites is entirely at your own risk. For relevant information, you should review the privacy statements or policies of any Third-Party Websites before using them. Other parties may collect information about your online activities over time and across different websites when you use our Site or services.


The Site is not designed to collect personal information from children who are under 13 years of age, and we do not intend to or knowingly collect such information. If you are a parent who believes that we have collected information about a child under age 13, please contact us at customercare@hushpuppies.com.pk with your child's name and address, and we will delete the information we have about your child from our records and provide confirmation in accordance with the Children's Online Privacy Protection Act.

Accessing Personal Information

Please contact us if you have any questions or concerns about your personal information or require assistance in managing your choices.

To access, update or modify your personal information, choose not to receive marketing or other promotional communications from us, or otherwise change your choices about how we use your personal information, or for any questions regarding this Policy, please: (1) update your account details online; (2) follow the unsubscribe instructions located at the end of any marketing communication from us; or (3) write us at the following address with your message:

Firhaj Footwear (Pvt.) Ltd.

21 km Ferozepur Road

Lahore, Punjab 54600

Please be sure to include in any email or postal mail your full name, email address, postal address, and any message. Please note that such requests may take up to thirty (30) days to become effective.

Be Aware of “Phishing”

“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is us asking you for your personal information, do not reply to it. We will not request your password, user name, credit card information, or other personal information through email.

Updates to Our Privacy Policy

From time to time, we may post updates to this Policy. Any changes will be effective upon the posting of the revised Policy. We may also make, without notice, minor changes to the Policy that will not significantly affect our use of personal information. We encourage you to periodically review this page for the latest information on our privacy practices. This Policy was updated as of the effective date listed above.

How to Contact Us

If you have questions or concerns about our privacy policy or practices, please contact us through email customercare@hushpuppies.com.pk

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