Claim Policy

We would like to bring to your attention that several factors can impact the longevity of your shoes, including the frequency of use, rough terrain, and harsh weather conditions. Our company offers a one month claim policy from the date of purchase. If you experience any issues during this period, please visit our nearest store along with your proof of purchase to submit your claim. Our claims department will investigate the matter and work towards finding the best possible solution.

DEFINITION OF A DEFECTIVE PRODUCT:

A Defective Product is an imperfection in a product that has a manufacturing or design defect

Examples of what is not considered defective:

• Worn stitching, worn soles or frayed webbing due to normal wear
• Damage that is a result from misuse, normal wear and tear or damage occurred during storage
• Broken or damaged laces, lace retention devices and worn soles